Google Offering Pixel 4 XL Extended Repair Program

Google offering Pixel 4 XL extended repair program


Google offering Pixel 4 XL extended repair program

Owners of the now-discontinued Pixel 4 XL phone are getting some extra support from Google, thanks to an extended repair program. Earlier spotted by 9to5Google, the extended repair program offers repairs at no cost for up to a year past the warranty expiration. 

Not all owners are eligible, and not every issue is covered by the program, but several battery-related problems are now covered for the Pixel 4 XL. 

Who is eligible? 

Customers in Canada, Japan, Singapore, Taiwan and the US are eligible for the program. 

Notably, Google says that the "repair program does not apply to Pixel 4 XLs bought in Australia, France, Germany, Ireland, Italy, Spain or the UK, where eligible devices will be processed as part of their normal two-year manufacturer's warranty."

What is covered?

The extended repair program only applies to battery-related problems. Google lays out five specific issues: 

  • Not able to turn on the phone
  • The phone restarting or shutting down randomly without a manual restart or shutdown
  • Problems charging with an adapter
  • Problems with wireless charging
  • The phone's battery draining significantly faster than earlier in its use

Google also notes that other damage to your Pixel 4 XL may need to be repaired (at cost) before the company is able to fix the covered issues. So you won't be able to sneak in a new screen with your free battery fix.

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Google has discontinued its Google Pixel 4 and 4 XL phones after only nine months. The phones are no longer available for purchase in the Google Store, though they're still available in other stores for the time being. The news comes in the same week that Google unveiled its newest budget phone, the Pixel 4A.

"Google Store has sold through its inventory and completed sales of Pixel 4 and 4 XL. For people who are still interested in buying Pixel 4 and 4 XL, the product is available from some partners while supplies last," a Google spokesperson said in a statement. 

"Just like all Pixel devices," the spokesperson said, "the Pixel 4 will continue to get software and security updates for at least three years from when the device first became available on the Google Store in the US." 

Earlier this week, the search giant also announced the Pixel 4A 5G and Pixel 5 alongside the Pixel 4A. The Pixel 4A is available for preorder now, and Google said the 5G model and Pixel 5 will be available this fall.

Read more: Google Pixel 4A officially has the best camera for the money

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